Privacy Policy – SAMIKA

SAMIKA (“we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website, www.samika.co (the “Site”).

When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, cookies installed on your device, pages or products you view, referral sources, and how you interact with the Site. This information is referred to as “Device Information” and is collected using technologies such as cookies, log files, web beacons, and tracking pixels.

Additionally, when you make a purchase or attempt to make a purchase through our Site, we collect certain personal information from you, including your name, billing address, shipping address, email address, phone number, and payment details. SAMIKA does not store your credit or debit card details, and all payments are securely processed through trusted third-party payment gateways. This information is referred to as “Order Information.” Together, Device Information and Order Information are referred to as “Personal Information.”

We process your personal data based on your consent, for the fulfillment of contractual obligations (such as processing and delivering your orders), compliance with legal obligations, and for legitimate business purposes including fraud prevention, customer support, marketing, and service improvement.

We use your Personal Information to fulfil orders placed through the Site, including processing payments, arranging shipping, and providing order confirmations and invoices. We also use this information to communicate with you via email, SMS, and WhatsApp regarding your orders, provide customer support, screen orders for potential risk or fraud, and send you updates, offers, and promotional content related to our products. By providing your contact details, you consent to receive transactional and promotional communications from us, and you may opt out at any time.

We may share your Personal Information with trusted third-party service providers who help us operate our business, such as our website platform (including Shopify), payment gateways, logistics partners, and analytics and marketing tools such as Google Analytics and Meta Pixel. These partners only use your information to the extent necessary to perform their services. We may also share your information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.

Your information may be transferred to and processed in countries outside India, including by third-party service providers. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are maintained.

We use your Personal Information to provide you with targeted advertisements and marketing communications that may be relevant to you on platforms such as Google, Instagram, Facebook, and YouTube. You can control or opt out of such advertising through your platform settings.

You have the right to access, correct, update, or delete your personal information, as well as withdraw your consent for marketing communications at any time. To exercise these rights, you can contact us at support@samika.co.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 5 to 7 years to comply with legal, tax, and regulatory requirements, unless a longer retention period is required by law.

We implement appropriate technical and organizational security measures, including encryption and secure servers, to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We use essential, analytics, and marketing cookies to improve your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings or cookie consent mechanisms on our website.

Please note that we do not alter our data collection practices when we receive a “Do Not Track” signal from your browser.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs, and any updates will be posted on this page.

Please also review our Terms of Service, Shipping Policy, and Return & Refund Policy for additional information regarding your use of our services.

For any questions, concerns, or complaints regarding this Privacy Policy or our data practices, you may contact us at support@samika.co or write to us at the following address: Floor No. 10th floor, Building No./Flat No. B101, SNN Raj Grandeur, Devarachikkanahalli Main Road, Bommanahalli, Bengaluru, Bengaluru Urban, Karnataka – 560068, India.

Grievance Officer: SAMIKA Support Team

Email:support@samika.co

Response Time: Within 7–15 business days