Cancellation Policy

Eligibility: Order cancellations are allowed for all normal online and offline jewellery orders. The order may be cancelled anytime after order placement but prior to order delivery. Here are the acceptable timelines:

-Normal jewellery or coin orders - cancellation allowed anytime

-MTO/Custom orders - cancellations allowed only for 24 hours from order placement. If a cancellation is requested after 24 hours, the making charges will be deducted from the order. In case a 0-making charge offer is being run, the deduction will be made regardless of the offer at the prevailing making charge of the product. Custom/B2B orders cannot be cancelled once production has been started, and any cancellations will to the extent of making charge. If an order remains ready and uncollected at the store for a period exceeding 60 days from date of order, the Brand reserves the right to cancel the order without prior communication and recover applicable making charges. In cases where the order was placed with zero making charges, an equivalent amount may be deducted. The determination of the applicable making charges in such circumstances shall be at the sole discretion of the Brand. 

-Any online gold order may be cancelled before or after dispatch. In case of cancellation before dispatch, the amount (if prepaid) will be refunded. In case the cancellation is requested post-dispatch, then the customer may simply refuse to accept the order, or accept the order and then request a return. Once the order is RTO, any prepaid refunds will be initiated.

Exclusions:

As described above, MTO and custom orders are not cancellable beyond 24 hours. The reason for this is that we have to purchase the metal and start the making process, which typically happens within 24 hours. If an order is not cancelled within this time frame, we incur the above costs.

Items bought using Lifetime Exchange (LTE) Credit are eligible for return or exchange under the 15-Day Policy. However, they remain eligible under GIVA’s Lifetime Exchange Policy.

Extent of refund:

Please note that if any order is cancelled by the customer or otherwise, the refund will be given strictly as per the purchase price and under no circumstances, can it be more than the amount paid by the customer. Please note that refunds are done to the original payment method. In case of COD, refunds may be done by cash or by transferring to a bank account after KYC. Any payments made using a wallet may only be refunded to the customer wallet and cannot be refunded back in cash or to a bank account. Promo coins will be refunded to the original source.